Is technology holding your business back?

I'm writing this review late and apologize for the delay. On June 4th Alex was very helpful to myself and my company he worked with Respironics for four hours and was able to get our database restored and working normally. I appreciate all the hard work he does. Thank you

Stepping Forward was so helpful, so efficient and so gracious when assisting me in setting up my new computer! They let me ask silly questions and helped me with any problems I had. I would highly recommend!

Patrick with stepping forward is the most helpful IT guy I have ever had to deal with. He always helps in a timely manner and the problem never returns! Every IT place needs a Patrick.

I work with Stepping Forward through my company and there service has been nothing but professional. Whenever we have an issue they solve it as quickly as possible. They are also proactive in preventing issues before they occur.

Stepping Forward is amazing they installed my new workstation, the setup looks so much nicer than what I had before. Alex was amazing went above and beyond to make sure everything with my new setup is good.

Very helpful!! Also very patient with my multiple questions! Thank you so much!

I work for a smaller company and have really enjoyed working with Stepping Forward. The entire team is friendly, and knowledgeable. Zak has been working with me one on one for some time, and it's always a joy to get on the phone with him. I obviously use this company because I know nothing about technology and he makes it a breeze!

I was given this company's information as a referral from a different company. I spoke with Matt on the phone and we determined that his company wouldn't meet our needs. BUT THEN. The conversation didn't end, he had a suggestion of who would and he reached out and introduced us. I was shocked that he took the time to do that. It was incredibly helpful as I've been struggling to find a company to meet our specific needs and now I have a really good lead. And he didn't even have to do that whatsoever. We aren't a customer. He went above and beyond. Wow. Thank you, it is much appreciated.

Quick and easy to work with.

My employer currently uses this company for our internal IT services. I am a mid-level, frontline administrator and work with their technicians for most of our needs. My experience with their customer relations, including collaborative flexibility and support ticket resolution, is positive and seems well defined and maintained. I enjoy working with them and appreciate the insight they provide.

I have worked for Stepping Forward for approximately 6 months thus far and this company hits the head on two very important categories for me. Those are culture and ownership. I have thoroughly enjoyed the working environment here. The team supports each other and its awesome to feel ownership over the success we all have. Also, Matt takes great care of his employees. What more could you ask when working for a World-Class MSP?

Zak was very helpful and responded quickly with getting my new computer set up.

I have used Stepping Forward to maintain my company network and all computers since 2006. Their service has been exceptional -- responding to all network issues from the staff in Summit County, Colorado, and from me wherever that is (currently the sailing vessel La Mer in Fijian waters). Their remote support is amazing! Most recently with a huge timezone difference Patrick got my connection to the company server going on my emergency Windows 7 laptop. He would not stop until it was working. Thanks so much.

Actually this is Jeff Fowler posting.Stepping forward tech handles the Veterinary Clinic I work at. They are always super supportive and timely there. So when I got hacked at homeI reached out to them. Alex and Matt cleaned up my Mac, added better protection, helped me with a back up sync. Like a fool a few months ago I hid my back up drive when on vacation and could not find it.This group is fluid in PC and MAC, remote access etc. A friendly tech cavy group!Jeff Fowler DVM

Stepping forward is amazing they help our practice thrive

I recently became office manager for my business, Stepping Forward Technology has been amazing during my transition. They provide excellent service Alex a team member who works for them is a rock star. Alex has provided us a lot of insight and helped our practice thrive. I highly recommend this IT company for anybody in Colorado Springs who is in need of IT support.

THIS COMPANY IS GREAT TO WORK WITH. THEY SOLVE THE PROBLEM EVERY TIME. THANK YOU TO THE ENTIRE STAFF.

Great service - super flexible - extremely knowledgeable and thorough.

Stepping Forward has been the IT contractor for Copestone General Contractors much longer than the 3 years I've been with the company and they do a fantastic job. The staff are knowledgeable and keep us updated on progress. The owner is a great guy. I most recently worked with Patrick and he went above and beyond solving the issues we were having with certain applications. Definitely a company I would recommend for your Information Technology service needs!

When I was first set up at my new job I had lots of difficulties accessing multiple items. Stepping Forward Technology and the wonderful staff that works there stuck with me to get things working correctly. When things go wrong I can count on them to make it all better. They are my IT BFFs.

Super friendly, knowledgeable and helpful service. Love that they never make me feel dumb for not knowing (or remembering) how to do things on my computer.

Stepping Forward always responds quickly and seeks to solve our problems to our satisfaction. They have my strongest endorsement.

I worked with Seth today and he was able to fix my IT issue so I could get on with my day. He was very personable and utilized all his resources to get my problem fixed. Stepping Forward is a great company to work with and I've had super positive experiences with all the techs that I've worked with. Highly recommend.

WE HAVE BEEN USING STEPPING FORWARD FOR SEVERAL YEARS THEY ARE GREAT TO WORK WITH. THEY SOLVE THE PROBLEM VERY QUICKLY. THANKS

Patrick was very helpful in addressing my remote login questions.

Patrick is amazing!!!! He always responds to my tickets and goes above and beyond to make sure my printer is the fastest it can be! Whenever I have a printer issue (which is not often when Patrick has touched it) I know who to ask! 🙂

This is a post from last week. Stepping forward Technology is an amazing company to work with. They provide IT assistance for our medical company. Alex is an amazing person to work with and very friendly. I recommend hiring this IT company

So wonderful to be able to get remote help so quickly. Life savers !!

I've been affiliated with them for about 4 years now and they're always on top of their game. Thanks for being awesome!

I have worked with Stepping Forward since they started. I cannot think of any business that has more integrity and knowledge than Stepping Forward. Matt's business ethics leads that company well and he hires awesome technical personnel. I highly recommend them for all technical support.

Stepping Forward Technology's has put together a wonderful team that has been exceeding our expectations. Thank you, Stepping Forward Team!

I have used Stepping Forward since the inception of the company in 2006, and have never been disappointed in the service nor the expertise from Matt Harvey and his skilled team. From taking care of simple daily glitches to updating entire systems, they have proven to be my sole source for technology services and hardware because they are simply "The Best!"

Zachariah is the biggest help and always responds promptly. I have never not been pleased with the work he does for my company.

I am working with some new functions and applications regarding remote desk top and cross platform MAC/PC access. My company uses Stepping Forward for their IT support.
I have had the pleasure of working both with Alex and Dave. Each time, they answered my questions thoroughly and resolved my issues efficiently. When needed, these are IT people that I look forward to working with and am confident they can resolve my IT issues.
Patrick
Technical Director
H2 Global Solutions

Thank you Alex for helping me get my mailbox working again. I have been months without my desktop outlook working. I really appreciate all the hard work you put in to making it work again.

Every time I've called Stepping Forward for support, they've quickly responded to my calls for help with my VPN. When there were billing questions, the President himself stepped in to make things right. Friendly staff, and always accurately record what services they provided so we know exactly what we pay for.

Matt and his team of experts have been taking great care of our technology needs for over 10 years. They are all great to work with and really do care about providing value to their clients and staying ahead of security issues that are constantly changing. Can't recommend them enough!

Stepping Forward jumped in and took care of things!

Great service- personable and knowledgeable. Always takes great care of our team! Thanks for your diligence Stepping Forward and Patti! Matt Harvey does a great job at building and training his team!

Great team to work with. They are knowledgeable and quick to respond to issues. Zach has been great when I have a technical issue and stays on the line until it gets resolved. I highly recommend this team!

We use Stepping Forward at our church to help support what I do in my position. From Day 1, they have been excellent. They put our needs first and are creative to find a multiple ways of assisting. The team that is there are hardworking, personable, and fun people to interact. If you're looking at Stepping Forward for any business, don't hesitate! The company and people are trustworthy!

I have been with CSNA for 4 days now and Alex has been the most helpful person. He helped me get setup on my workstation, Setup my phone and all applications needed for my job. Alex and his team have done so much for all of us here at CSNA. Thanks for the support Alex and his team

Patrick was amazing! Extremely helpful!

Patrick Lavin is very knowledgeable, helpful and friendly! He is a technological wizard! 10 outta 10 would recommend.

If you were searching for a solid, reliable, efficient, and effective tech-support company, I highly recommend SteppingForward technology. The company I work for has been with them for the better half of the decade. They have been an integral part of our growth from a single to a multi location company. I can personally account for their ability to resolve critical tech breakdowns for the “not-so-tech savvy” person, like myself, under pressure with poise and grace, efficiently and effectively, thus minimizing any negative impact our ability to provide excellent patient care. Any time I have reached out for tech support, all staff members I have been in contact with have been extremely helpful, understanding, patient, and efficient. I, especially, appreciate their dedication to excellence. Our business, like many others nowadays, has experienced the impact of being extremely short staffed, and thus significantly increased the our need to perform well under pressure with grace. Thanks to Zach and SteppingForward’s support team, we have been able to minimize that impact our patient as well. Thank you so much for all that you all continue to do to insure that our business continues to thrive. Well done.

This review is for Alex, Thanks so much for all the help on getting my computer to work here in the office. Without your help I wouldn't be able to do my work at all. This is my 4th day working for this company and I really appreciate all the dedication and time you put in for getting my stuff online and operational. Also Evan is loving his new laptop and wanted to give you some appraisal as well. I will have him put in a google review as well for you.

Stepping Forward has been so great to us they are always there to help you and support you when you need it. I had work with Zak and Alex they have done an amazing work.

Alex is always professional and fixes my issues in a timely manner. Your Rock Alex!!!1

Excellent customer service from Patrick!

Zac has always been so helpful to me. He always goes above and beyond and explains things well. He seems to be the only IT guy who doesn’t give me excuses about why something doesn’t work and why it can’t be fixed. If he doesn’t know he figures it out. When there isn’t a way, he makes one. I’ve never met an IT guy I liked (let’s be honest here), and Zac I not only like, but I adore. He is our favorite tech but Mindy and Lucas are always awesome too! And Patty who answers the phone is always so sweet. I’d say two years ago this company was experiencing growing pains but in the last six months they’ve really hit their stride and found a team who cares and who listens. Our small company is extremely pleased with their service. 10/10 would recommend. Review left by Apex Physical Medicine & Rehab, Practice Administrator, Colorado Springs, CO

Since we have switched over to Stepping Forward for our IT, our system has been working great. Very little downtime, and a very smooth data transition form our previous, off-site, vendor. I'm always able to get a hold of someone quickly to get any issues resolved that come up.

Mendy was so quick, love working with you guys. Thanks for all you do!!

I am working with some new functions and applications regarding remote desk top and cross platform MAC/PC access. My company uses Stepping Forward for their IT support.I have had the pleasure of working both with Alex and Dave. Each time, they answered my questions thoroughly and resolved my issues efficiently. When needed, these are IT people that I look forward to working with and am confident they can resolve my IT issues.PatrickTechnical DirectorH2 Global Solutions

Hi my name is Zena Cruz with Nunn Construction. I have worked with Stepping Forward for about a month now and enjoyed every service call they have provided me. Using today as an example I had Issues with my VPN software I put in a ticket and within 10 minutes I received a call from Alex and he was able to fix my issue quickly and in a timely manner. He also showed me how to fix the problem if it ever occurs again in the future. Thanks for the amazing service Stepping Forward!

These folks are Rock Stars!! Brandon knocked it out of the park for me! I had changed a setting on my email and nothing worked right. It was very frustrating to access my emails. Brandon stayed on my problem until it was completely resolved. He wears a cape for sure!

ALEX IS THE BEST! He knows everything and he is such a good help always!

I work for Colorado Springs Neurological Associates and Alex at Stepping Forward has provided us grade A customer service. I recommend Stepping forward as your IT company.

My company CSNA uses Stepping forward technology! amazing people to work with! always diligent in our requests for help! They also make time to come out to our location and help us out on the floor when times are dire and we lose our connections while running a clinic full of 9 neurologist. So is just amazing what they do! Thank you!

Quick, Efficient, Helpful!

Stepping Forward is always happy to help. 😁

The team here at SFT have been great to work with! They respond to our needs quickly, and are knowledgeable in the IT field. I appreciate the help they provide, and are always patient when working with our team. Thank you!

The staff at stepping forward technology is so wonderful! They were so helpful setting up all the systems at my new job and ironing out all the quirks. I would definitely recommend them.

Patrick was very helpful. Came and got everything working properly. Highly recommend them for any IT related issues or programs.

I have used Stepping Forward to maintain my company network and all computers since 2006. Their service has been exceptional -- responding to all network issues from the staff in Summit County, Colorado, and from me wherever that is (currently the sailing vessel La Mer in Fijian waters).

Their remote support is amazing! Most recently with a huge timezone difference Patrick got my connection to the company server going on my emergency Windows 7 laptop. He would not stop until it was working. Thanks so much.

Outstanding customer service, and Matt constantly works with me to improve our IT outcomes. I enjoy working with this company!

As an employee of almost 4 years, I have been very happy working at Stepping Forward Technology. I'm able to voice concerns without worrying about backlash. Matt has provided many learning opportunities on the way, as well. Highly recommend!!

As always these guys rock it. Thank you Zach!! for all your help with my IT needs. These folks are Rock Stars!! Brandon knocked it out of the park for me! I had changed a setting on my email and nothing worked right. It was very frustrating to access my emails. Brandon stayed on my problem until it was completely resolved. He wears a cape for sure!

Zak has always been such a great help! Any problem, big or small, he is always there to help and I always have my tech issues handled in minutes! Thank you zak!

Stepping Forward Technology has been so fantastic! Patrick is a constant help and has saved us from printer chaos, computer crashes, and has helped set up every new hire when he comes in. He explains everything thoroughly and in easy to understand terms and tbh we could not ask for better help!

SFT is our hosting service for several critical path web-based systems. We have been a client for several years now, and they take excellent care of us, just as they did from day one (no “honeymoon phase”). I cannot say the same for most other vendors.Their HelpDesk support team is comprised of individuals who are very responsive, friendly, and most importantly, they have extensive knowledge. They are also upfront and honest regarding the limit of their hosting capabilities, so there are no surprises later on.As an IT Director, I highly value vendor relationships like the one that we have built with SFT. Instead of buying hosting space on rackspace or AWS, I strongly recommend at least bidding with SFT. They provide the same quality as AWS, but also go above and beyond to ensure 99.9998% uptime. Bottom line is getting big-box priced service with “Mom ‘n Pop” level care and attentiveness to your needs.

In all transparency, I have never used Stepping Forward Technology; rather this review is for Patrick Lavin, a Service Desk Engineer for SFT. I worked with Patrick at a prior company in a role where he provided help desk support to all employees, among other things. He was always kind, gracious, and had a trainer’s heart. If he doesn’t know the answer to something, he will put in the work to determine the issue and solution and will always loop back around to you quickly to explain and resolve. His communication skills are impeccable, and his work ethic unmatched. I would highly recommend Patrick for anyone needing assistance in the technology world. SFT is very fortunate to have Patrick on their team!

We at Colorado Ballet Society are so grateful for Stepping Forward. They are punctual, friendly, helpful, and give great advice! We've had an IT problem for a while and both Zak and Matthew have run the course with us, consistently looking for a solution. They were patient, kind, and helped us figure it out!

Thanks stepping forward for helping us Ballerinas with all of our tech needs.

I’m a current employee for this company and this has been the best job I have ever had. The atmosphere here is great and full of people I love working with.

I appreciate the professionalism and expertise of Matt and his team at Stepping Forward. They possess clarity and patience. Their tech support and recommendations for our office move have been Top Notch! I feel most welcomed to call any time knowing I will receive expert advice. Much Thanks to the Stepping Forward Team.

We use Stepping Forward for our local CBRE office and they have streamlined our onboarding process for new employees in Colorado Springs. They are extremely responsive, very flexible to work with, and they really care about the client and coming up with solutions to make our work days easier!

We have used Stepping Forward for all of our Technology support for over 5 years. Stepping Forward also hosts all of our our Cloud services. The technicians are extremely helpful and competent. Whenever i get stuck it is so nice to know help is only a phone call away. Their ability to remote into my desktop and solve my problem is so appreciated. Thank you to Matt and Zach and all the other outstanding technicians for solving all of our network issues and allowing me to focus on my job instead of solving IT issues!

Stepping forward has been great. Alex is very pleasant to work with and efficient. Brandon and Taylor have also been great to work with and address our IT needs.

Patti is part of a great team at Stepping Forward! I always appreciate how she responds promptly to our requests, gets our parts ordered in a timely fashion and always keeps us updated on technology timelines for or clinic! Thank you, Patti and Thank you, Stepping Forward!

These guys are always on top of everything.

Outstanding service! They quickly resolved a problem our previous IT providers had never been able to solve, and saved us from unnecessarily spending $3500 on new equipment we actually didn't need! Stepping Forward always responds quickly, and they are saving us money while improving our network environment - what else can you ask for? Highly recommend!

Zach did a great job getting me set up on my work computer.

Great team, super responsive. I love them.

I work for a small business and we use Stepping Forward for our technology needs. They are always punctual and efficient when responding to and fixing any issues that we have. Recently, Matthew came out to fix some issues we had with our computers and printers and was quick to correct things and went above and beyond to set up our systems to be even more efficient for us and how our business runs. I would highly recommend Stepping Forward for any business in need of IT help!!

I am a new hire at an RIA and Stepping Forward has helped me out so much the past couple months with straightening out quirks in the system. They are very quick to respond and figure out the issues quickly. The employees are responsive, knowledgeable, and good at communicating what the issues are. I would recommend Stepping Forward to any type of company that deals with software programs on the daily.

Such AWESOME prompt business service!!!

I work for a small business and we use Stepping Forward for our technology needs. They are always punctual and efficient when responding to and fixing any issues that we have. Recently, Matthew came out to fix some issues we had with our computers and printers and was quick to correct things and went above and beyond to set up our systems to be even more efficient for us and how our business runs. I would highly recommend Stepping Forward for any business in need of IT help!!

I’m not how to begin on what amazing service this company has provided us. Alex @ Stepping Forward has provided us with phenomenal customer service and has become a friend to our practice. Alex came by today and fixed our ultrasound issue but not only that but he went ahead and provided us all training on how to use the machine and wrote down instructions for us on how to use it. He went around to all the staff to make sure everyone is good and has no other issues. I have yet to see any other company do what stepping forward does and give you that one on one relationship.

This is Mo from Colorado Springs Neurological Associates. I just wanted to thank Alex for all his hard work on setting up my new laptop. He went above and beyond for getting everything setup for me. He is wonderful and has been a blessing for us here at CSNA.

Stepping Forward is Amazing! We have many agents that are in & out of our office with multiple levels of computer skills. Stepping Forward is able to help all of our agents and walk them through separate steps in getting their issues fixed so they are able to work on their laptops. They also have patience, and are detailed in explaining the fix so if it is a user error, it doesn't happen again. Thanks again for all you do, especially David 🙂

Admin @ Flying Horse Realty

From day one since I have been at our clinic specifically Alex and Zach have been a life saver....they are there when I call and I am in need of help getting into our email, our EHR and retrieving username and pw.They have been patient with our office and always do there best to assist us when we are on the brink of pulling our hair out.I appreciate the time they take to teach me and our staff when we do not know how to do something or if we have had an overload in our brains....Thank you for Alex and Zach for being there for us : )

I've been working for Stepping Forward Technology for 7 months, I've been impress with the focus that Matt and the rest of the team put on making sure we give high quality and prompt service to our customers. I'm excited to be on the Team here and look forward to many years ahead!

Great team to work with. They are knowledgeable and quick to respond to issues.

Alex is extremely helpful at solving complicated IT problems. Very patient and kind by walking you through what he is doing. We'd be 100% lost without him. 🙂

I have received excellent customer service from Stepping Forward. They are professional, friendly, and timely regarding all of my IT requests on behalf of my company. I sincerely appreciate their dedication and commitment to resolving and improving our daily processes and technology.

I can not thank Alex enough. Fast and always there when I need him. Thank you Alex

Stepping Forward has a great staff to work with. We recently had a network change at our company and Alex was quick and very responsive to help us get back online. He resolved the problem efficiently and got us back up and running within a matter of five minutes! We love doing business with them.

We at Colorado Ballet Society are so grateful for Zach. He was punctual, friendly, so helpful, and gave great advice! Thanks stepping forward for helping us Ballerinas with all of our tech needs.

Patti always answers all of my hardware questions and creates quotes in a timely fashion. She and Stepping Forward take the pain and mystery out of correctly purchasing the right equipment for our business needs.

WE worked with this company for 5 plus years and found them to be very professional and efficient.

I know Matt & Stepping Forward through a professional IT group, and I have always been impressed with his professionalism, honesty, and conscientious approach to providing true value to his customers. Getting their feedback on your businesses approach to IT would not be time wasted I assure you. Keep up the great work Stepping Forward Technology!

Stepping Forward has great service! Anytime I have an issue they are quick to respond to my ticket and listen to my problem to help find a solution.

Great service

The team at Stepping Forward is professional and provides exceptional client services. From request received during regular business hours to 24/7 on-call request they address matters in a timely and thorough matter. For a small non-profit it is important to have good IT support to call on. Matt, James, Chris and the rest of the team there are awesome.

Zach with Stepping Forward has always been extremely helpful when needed. Very kind, patient and understanding. Thank you Zach for all your hard work.

These guys are great at fixing laptops and computers. When the hard drive on my laptop started crashing, they were able to fully recover the data and install a new drive in just a few hours. A year later the hard drive in my desktop crashed and while we couldn't recover data directly from it, they were able to restore it from an online backup system they had setup for me. Also multiple times when I've had hardware issues with my computers, and they've either helped me remotely or repaired them quickly in their office. I highly recommend this place for fast turnaround time and excellent service.

Alex is/was awesome and very helpful. He is also very patient with this person wo understands very little about technology.

these guys are amazing. So quick to respond and work with me to get the problem solved, and they are all so friendly for sure!!!

The best IT support I've ever experienced - very knowledgeable and responsive, and all techs are a pleasure to work with! Highly recommend!

Alex @ Stepping Forward is awesome he has helped myself and my team countless times here at CSNA. Thanks for all your help Stepping Forward

I cannot say enough good things about the team at Stepping Forward. On our most recent project, Patti, in particular was very responsive and went above-and-beyond to make sure everything went smoothly. She took the time to negotiate with the vendor to be sure we got the best possible price for the laptop we needed, instead of just accepting the price increase they added on. Patti is a pleasure to work with, and it's evident that she truly cares about her clients. Thank you, Patti!

The small business I work at needed a lot of help with the technology and Matthew came out today and fixed all our problems. He is great!

I started my first office job about a year ago, its been quite an adjustment coming from doing manual labor. Stepping Forward has been so helpful to me. Zach in particular has solved a few issues for me that I didn't think could be solved, the man is a magician.

Full disclosure: I used to work hereThe owner, Matt, is a quality person. He'll do his best to treat you right and I'm thankful for my time with this company.

I have been impressed with the efficiency and politeness of the technicians.They have been thorough and courteous.

Love this company! Patrick is a huge help and is always here when we need him!

I highly recommend Stepping Forward, especially for smaller organizations that cannot afford an in-house IT person. Stepping Forward Technology fills that gap exceptionally well and builds a custom bid that fits within your budget. Matt Harvey and his team are a great bunch to work with and care about each company they serve.

Patrick is knowledgeable, patient and easy to work with! If I have any more technical difficulties in the future he will be the first one I call!

Alex was very helpful. He got my remote login set up and running very quickly. Great job.

As a web development firm, we love working with Stepping Forward. The support techs are super kind and knowledgeable, and they turn things around quickly! The owner, Matt, loves taking care of his clients to a level that is hard to find.

I really enjoy working with the team at Stepping Forward. They are knowledgeable, they explain the problem clearly and in a way I can understand. I've gotten to know the staff with the countless phone calls I've made because I've broken something, again. I always have confidence they will have me up and running in no time.

Stepping Forward is Amazing! We have many agents that are in & out of our office with multiple levels of computer skills. Stepping Forward is able to help all of our agents and walk them through separate steps in getting their issues fixed so they are able to work on their laptops. They also have patience, and are detailed in explaining the fix so if it is a user error, it doesn't happen again. Thanks again for all you do, especially David :)Admin @ Flying Horse Realty

Matt and his Team are remarkable. There smart, timely and they care.

Thanks Alex for the amazing IT service you have provided us.

The team at Stepping Forward Tech has always provided quick, professional service. We have been a client for many years and highly recommend their service. You will not be disappointed.

The team worked quickly to fix the issue. They were all very responsive by phone from the beginning to the end. I called to check status the next day, and was able to speak directly with someone. Then the tech reached out to me personally by phone that day and worked with me until the issue was fixed.

I have been very impressed with the quality of customer service I've encountered from each employee I've interacted with. They have typically been able to solve the issues I've had in a timely manner as well.